Order Cancellation & Refunds
You can cancel your order online within 2 hours and once the cancellation is approved, we will initiate a refund within 24 hours and the amount will reflect within 3-5 working days.
Your order amount will be refunded using your original method of payment.
An order cannot be canceled once the item has been shipped to you.
Returns
We cannot accept the return of the Kimchi and Kombucha due to the complex temperature and packaging requirements necessary to ship the order.
You may experience Kimchi with the inflated package as the product can ferment during transportation.
If you have experienced a damaged package, we can provide another product without additional cost as a replacement, please take a picture of it and email to us at: [email protected].
Thanks for choosing Scobucha, our products are made with love, a recipe from our family to yours. We use ingredients from local farms, 100% natural and fresh.
Shipping Policy
We ship perishable products from our commercial kitchen between Monday and Wednesday in a dry ice to maintain their fresh flavor and texture. Currently, we are only shipping within Florida state due to the high shipping costs, avoid damage and spoilage.
We’re actively strive to identify strategies to decrease our shipping costs, and expand the products to ship nationwide.